CANCELLATION POLICY & FAQS.
BOOKINGS:
We recommend you use our online booking system or mobile phone app to pre-book your classes up to 7 days in advance.The deadline for canceling a pre-booked class is 2 hours prior to the class start time to avoid incurring a no-show penalty - loss of one class pass OR for BODY AND MIND clients, a $15 No Show Fee.
LATE CANCELLATION / NO SHOW POLICY:
In the event that you can no longer attend your pre-booked class, cancellations must be made via the mobile phone booking app or online from your desktop (same login details). Class cancellations cannot be accepted via phone or email. The deadline for cancelling a pre-booked class is 2 hours prior to the class start time to avoid incurring a no-show penalty.
LATE CANCELLATION / NO SHOW PENALTY:
Cancellation Penalty ( deduction of 1 class visit for pass holders OR $15 fee for Direct Debit Memberships ) applies if:
*you fail to attend your booking for any reason (no show)
*you cancel less than 2 hours prior to the class start time (the booking system will be locked and you will not be able to cancel or remove your booking within 2 hours of class start time)
Please note - in order for students on the waitlist to receive a notification that a space has become available cancellations can only be accepted via the mobile phone app or online.
Therefore we cannot accept cancellations over the phone or via email.
PAYMENT METHODS:
At the studio: We accept cash, eftpos, visa, mastercard or payment via Mind Body Online Store & Mobile App Payments: We accept visa & mastercard.Direct Debit: Elect to pay via paypal or credit card.
REFUNDS:
Please note that all purchases are final.
RAW ELEMENTS Studio does not grant refunds, transfers, or extensions for change of mind or circumstance (eg: moving out of the area).
INJURIES & SICKNESS:
10 pass cards are valid for 1 year from your first visit. For this reason we are unable to grant extensions, transfers or refunds due to sickness or injury.
30 Day Intro Pass is a limited special offer, we do not grant refunds, transfer or extensions for change of mind or circumstance for this special introductory pass.
Direct Debit Members can request to place their membership on hold for severe injuries. In most other cases we will be able to work with you in class by providing modifications.
HEALTH CARE REBATES:
Some health funds provide rebates for yoga classes. Some health care providers require a signed receipt with a provider number, while others only need a receipt. Check with your health care provider about what they can offer you.
HEALTH FUND FAQS:
My health care fund isn’t listed. Does that mean they don’t cover yoga classes?
No. Check with your health care provider as each one has their own policy and requirements.
Who can issue my health fund receipt?
If your health fund requires a signed receipt, Peita Carter - Raw Elements Heathy Lifestyle - must sign it. Please contact the studio for a receipt.
We have provider numbers for the following health funds.
To claim, you will need a signed receipt from us with our provider number listed.
